DELIVERY AND RETURNS
Delivery and shipping
We dispatch online orders on Tuesdays and Thursdays, and subscriptions on the first Tuesday of every month, unless stated otherwise on our website. Please see our shop for more information about order cut-off times and any changes to our usual shipping days and/or roastery closures and our subscriptions page for more information about cut-off times for purchasing subscriptions and any changes to our usual subscription shipping days.
All our orders are dispatched via UK Royal Mail. Customers can choose either 1st Class or 2nd Class postage (except for subscriptions, which are sent 2nd Class to UK addresses, regardless of which shipping option is selected at checkout). Royal Mail aims to deliver items sent 1st Class the next working day after posting (including Saturdays), though this is not guaranteed. Items sent 2nd Class should be delivered within two to three working days (including Saturdays), though, again, this is not guaranteed. Overseas orders are dispatched via Royal Mail International Standard. Royal Mail aims to deliver items to Europe in three to five working days and to the rest of the world in five to seven working days, although these timeframes are not guaranteed.
Shipping charges are calculated according to weight and added automatically at the checkout page when an order is placed. The shipping charge is clearly shown when you place an order. Shipping charges for subscriptions are included within the price of the product, so no additional shipping charges will be added at checkout for these products.
If you are located outside the UK and wish to place an order for seven or more bags of coffee, please contact us at firstname.lastname@example.org so we can advise on shipping options.
You have the right to return any non-perishable product within 14 days of receiving it, provided it is returned unused and in the same condition in which it was delivered, including packaging. If you are planning to return a product to us, please inform us by email at email@example.com. You will need to return the item within 14 days of notifying us that you are going to return it. Unfortunately our roasted coffee is excluded from this right to return as it is a perishable product (unless the product is faulty or you receive an incorrect order). We do however carefully select and roast all our coffees and we endeavour to ensure that all our customers are satisfied, so if you do have a problem with your order, please email firstname.lastname@example.org and we will do our best to resolve it.
If there is a fault with any product ordered from us, or if you receive an incorrect order, please contact us at email@example.com and we will try to resolve the issue as quickly as we can.
Please note that return postage and packing are not refundable except where items are faulty and/or do not otherwise conform to your order. We cannot be held responsible for goods that are returned to us that are lost or damaged in transit.