TERMS AND CONDITIONS
Please read these terms and conditions carefully before ordering any products from us. By using our website and ordering any of our products, you agree to be bound by these terms and conditions. We may change or update these terms and conditions from time to time and the current version can always be found on our website. These terms and conditions do not in any way affect your statutory rights as a consumer.
When you place an order with us, you will receive an email confirming receipt of your order and setting out details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we confirm to you by email that we have dispatched that product to you.
Delivery and shipping
We dispatch online orders on Tuesdays and Thursdays, and subscriptions on the first Tuesday of every month, unless stated otherwise on our website. Please see our shop for more information about order cut-off times and any changes to our usual shipping days and/or roastery closures and our subscriptions page for more information about cut-off times for purchasing subscriptions and any changes to our usual subscription shipping days.
All our orders are dispatched via UK Royal Mail. Customers can choose either 1st Class or 2nd Class postage (except for subscriptions, which are sent 2nd Class to UK addresses, regardless of which shipping option is selected at checkout). Royal Mail aims to deliver items sent 1st Class the next working day after posting (including Saturdays), though this is not guaranteed. Items sent 2nd Class should be delivered within two to three working days (including Saturdays), though, again, this is not guaranteed. Overseas orders are dispatched via Royal Mail International Standard. Royal Mail aims to deliver items to Europe in three to five working days and to the rest of the world in five to seven working days, although these timeframes are not guaranteed.
Shipping charges are calculated according to weight and added automatically at the checkout page when an order is placed. The shipping charge is clearly shown when you place an order. Shipping charges for subscriptions are included within the price of the product, so no additional shipping charges will be added at checkout for these products.
If you are located outside the UK and wish to place an order for seven or more bags of coffee, please contact us at firstname.lastname@example.org so we can advise on shipping options.
You have the right to return any non-perishable product within 14 days of receiving it, provided it is returned unused and in the same condition in which it was delivered, including packaging. If you are planning to return a product to us, please inform us by email at email@example.com. You will need to return the item within 14 days of notifying us that you are going to return it. Unfortunately our roasted coffee is excluded from this right to return as it is a perishable product (unless the product is faulty or you receive an incorrect order). We do however carefully select and roast all our coffees and we endeavour to ensure that all our customers are satisfied, so if you do have a problem with your order, please email firstname.lastname@example.org and we will do our best to resolve it.
If there is a fault with any product ordered from us, or if you receive an incorrect order, please contact us at email@example.com and we will try to resolve the issue as quickly as we can.
Please note that return postage and packing are not refundable except where items are faulty and/or do not otherwise conform to your order. We cannot be held responsible for goods that are returned to us that are lost or damaged in transit.
Taxes, duties and other charges
Any local charges that may occur (taxes, customs duties and any other charges or levies) will be the responsibility of the customer and we recommend that customers check any such charges before placing an order for international delivery.
All purchases are in pounds sterling, unless otherwise specified. For overseas customers, the exchange rate will be determined by your card provider/bank and an additional processing or administration charge may be added by the card provider/bank. Any such charges are the responsibility of the customer.
Delays or failure to supply
Occasionally, it is possible that the supply of your order may be delayed for reasons beyond our control (e.g. material shortages or higher than anticipated demand). If this occurs we will of course keep you informed of the situation but will have no liability to you for such delay. In the unfortunate situation that we cannot fulfil your order (e.g. if a certain coffee is sold out), we reserve the right to cancel the order and refund any amount paid. We will of course inform you of this as soon as possible. We will have no liability to you for a failure to supply your order.
Although we endeavour to ensure that all pricing information on our website is accurate, occasionally an error may occur and an incorrect price may be displayed. In the unfortunate instance that we discover a pricing error, we reserve the right to cancel your order and refund any amounts that you have paid. If this occurs we will of course contact you and keep you fully updated on the situation.
Your privacy is important to us. When you place an order, we need to know your name, email address, delivery address and billing address in order to send our coffee to you and keep you updated on the status of your order. We may also send you occasional emails to keep you up to date on developments at our roastery such as new coffees becoming available. If we do, you will always be able to unsubscribe from mailings or request to do so. Where we collect any personal data, we do so lawfully and in accordance with the Data Protection Act 1998. We will never pass on your personal information to third parties without your prior consent unless we are legally obliged to do so.
When you place orders via our shop, all transactions and any personal data are processed by Stripe (www.stripe.com), our third party secure server, which exceeds the most stringent industry standards for data security, providing SSL protection and encrypting all information you input before it is sent to us. All sensitive data (such as credit card details) is secured on Stripe using internationally recognised 256-bit encryption standards.
We welcome any questions or comments concerning privacy by email to firstname.lastname@example.org.
All material on this website, including but not limited to images, text, logos, packaging design, layout and graphics, is the property of Sundlaug Coffee Co. Ltd and may not be reproduced or distributed in whole or in part without our express permission.
Links to other websites
We may provide links to third party websites for your convenience or to provide further information, and we try to select the most appropriate websites to link with. However, we do not control the content of websites that are linked from or to our website, we do not endorse them and cannot accept any responsibility or liability for the content, product offerings or the availability of those linked websites.
We will use reasonable skill and care in fulfilling any order placed by you which is accepted by us. However, we exclude all other warranties, undertakings, representations, conditions and terms (either express or implied) to the fullest extent permitted under applicable law and, expect where required by law, we will not be liable for any special, indirect, incidental, consequential or economic loss or for loss of profits or revenues howsoever caused arising in connection with your use of our website or any order placed by you. Notwithstanding the above, our total liability (whether in contract, tort, negligence or on any other basis) to you for any loss or damage shall be limited to the sums paid or payable for the relevant product or service you ordered from us.
We reserve the right to amend any information on our website, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. If any of these terms and conditions are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these terms and conditions shall remain in full force and effect. These terms and conditions are governed by English law. In the event of any matter or dispute arising out of or in connection with these terms and conditions, the parties shall submit to the exclusive jurisdiction of the English courts.
Nothing in these terms and conditions shall exclude, limit or restrict our duties and liabilities to you in accordance with your statutory rights. These terms and conditions do not diminish your legal rights relating to faulty or mis-described goods. For further information about your legal rights in the UK, please contact your local authority Trading Standards Department or Citizen’s Advice Bureau.
References to “we” or “us” are to Sundlaug Coffee Co. Limited, the owner of this website, whose registered office is at Unit B Brewery Yard, Welbeck, Worksop, Nottinghamshire, S80 3LT, UK and whose company number is 09249293 and VAT number is GB 217 6745 91. References to “you” or “your” are to users of this website.
Please email email@example.com if you have any queries about our terms and conditions.